FAQ'S
FREQUENTLY ASKED QUESTIONS
What is the purpose of establishment of BKM?
BKM has been established with the purpose of enabling interbank authorization and clearing and providing solutions for common problems within the card payment system and developing the debit and credit card rules and standards in our country.
What is the use of the PIN code of my card?
Your PIN code enables you to pay for your purchases with your debit card at the member merchants of the banks within the POS Debit Card System. It further enables you to make transaction from the domestic ATMs and from the automatic teller machines of VISA and/or MasterCard systems when you are abroad.
Can I buy goods at the member merchants using my debit card?
You can use your debit card with your PIN code wherever you see the Visa Electron and/or Maestro logo on the shop windows or cashier tills or shop entrances. The amount of your purchase shall be deducted from your account.
Where can I use my credit card?
You can use your credit card wherever you see the Visa Electron and/or Maestro logo on the shop windows or cashier tills or shop entrances, even if there are the name of other banks beside these logos.
Can I draw cash money using my credit card?
You can draw cash money using your credit card from the branches and ATMs of the domestic issuer institution and from the branches and ATMs of other associated banks. When you are abroad, you can draw cash money from the branches and ATMs of the banks associated to VISA and MasterCard system.
I wish to make e-trade, where can I apply to?
You may apply to the member merchants of the banks providing e-trade service.
Where should I apply to in the event that my card is lost or stolen?
When your card is lost or stolen, you should immediately call the "Customer Services" department of your bank.
I made an application for a credit card and I was rejected. I want to know why I was rejected. Where can I apply to?
BKM holds no information about the card holders and member merchants. In the event that your credit card application is rejected, you can apply to the bank where you sent your application.
Who are the international card institutions?
The international card institutions are such institutions as Visa International, MasterCard International, American Express, Diners and JCB.
